City of Tshwane

Report your complaint:

City of Tshwane Toll Free Number 0801111556

General Complaints: 0123589999 CustomerCare@Tshwane.gov.za 

Water Complaints: 0123585805 Waterleaks@Tshwane.gov.za

Send a photograph of your correct meter reading a copy of your bill and an explanation to meterreadings@tshwane.co.za when you receive a R52 000 water bill. Pay the normal estimated amount that month and the following month until they have corrected the bill.

Water & Sewerage Complaints: 0123582111

(07:00-15:45): 012 358 5865 / 5861

Energy and Electricity
Power Failures
To report Power Failures:
• SMS the word “power” followed by your account number to 082 612 0333 or 44676,
• Alternatively use the following link to report your power outage online: http://tshwane.webhop.org/Tshwanesms/Map.aspx*

Streetlights
City of Tshwane Toll Free Number 0801111556 or 0123589999  Streetlights@Tshwane.gov.za

Roads & Transport
Potholes, Fading Road Markings, Traffic Signs, Blocked catch pits, Spillages: 0123582111 Pothole@Tshwane.gov.za

Traffic Lights out of Order: 0123582111  TrafficSignalFaults@tshwane.gov.za

Waste Management
Replacement of 240L  bins: 0123580515
Waste Collection: 0123580544 / 0123588265
Skips: 0123580241 / 012 3580586 / 0123580528
Illegal Dumping: 0123583122 / 0123580749 / 0123588265

Public Cleansing: (0123583122 / 0123580561

(Emptying of street bins/street sweeping/litter picking/removal of illegal dumping/washing of pavements)

Parks/Horticulture/Swimming Pools/Urban Forestry/Housing and Human Settlement

Tree Pruning: 0123585969 / 0123581744
Swimming Pools: 0123580455
Grass Cutting:
a) Prince’s Park Depot: 0123581124 / 0123588701
a. Horticulture Unit 1 (Prince’s Park Depot): 0123580257
b. Horticulture Unit 2 (Loftus Depot): 0123583230
c. Horticulture Unit 3 (Moregloed Depot): 0123582955
d. Horticulture unit 4 (Mayville Depot): 0123583177
e. Horticulture Unit 5 (Pta-West Depot): 0123580916

Non Permitted Land Use Complaints: Martin van Niekerk
0123584570 MartinVN@Tshwane.gov.za

TMPD  (Tshwane Metropolitan Police Department) Control Room: 0123230035 

TMPD (Tshwane Metropolitan Police Department) War Room:0828912386

Claims against the City of Tshwane 0123587415 WalterN@Tshwane.gov.za